Returns & Exchanges
At Kathmandu New Zealand, we want you to be fully prepared for your next adventure. If your gear isn't quite right, you can return items within 60 days of purchase for a full refund or exchange.
Check Eligibility
Ensure your items are in original condition, unworn, with all tags attached and accompanied by valid proof of purchase.
Choose Your Method
Return your items for free at any Kathmandu retail store nationwide, or choose to send them back via our online postal portal.
Package Your Gear
Securely pack your items in their original packaging or a sturdy mailing bag to prevent damage during transit.
Receive Your Refund
Once received and inspected, we will process your refund to your original payment method or facilitate an exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing